Who we are

“Sightseeing Melbourne Tours”, “we”, “us” and “our” refer to the operator of sightseeingmelbournetours.com.au. The website provides Melbourne travel information, sightseeing ideas, destination guides and links to selected third-party travel businesses and experiences.

Unless a page clearly states otherwise, we are not the transport provider, tour operator, accommodation provider, attraction operator or booking platform responsible for a service promoted through an external link.

Using this website

You may use the website for lawful, personal and non-commercial purposes. You must not:

• use the website in a way that breaches any applicable law or regulation;
• attempt to gain unauthorised access to the website, server, database or connected systems;
• introduce malware, malicious code, automated spam or harmful material;
• scrape, copy or systematically extract website content without written permission;
• misrepresent your identity or submit false, misleading, abusive or unlawful material; or
• interfere with the website’s operation, security or accessibility.

We may restrict or block access where we reasonably believe a user has breached these terms, created a security risk or misused the website.

Travel information and accuracy

We aim to provide useful and accurate Melbourne travel information. However, opening hours, prices, public transport arrangements, road conditions, accessibility, event dates, weather, tour inclusions and local restrictions can change without notice.

Content is general information only and is not professional, legal, medical, financial, safety or personalised travel advice. You should verify important information directly with the relevant attraction, operator, government authority or service provider before travelling or purchasing.

Third-party websites and services

The website may link to independent tour operators, travel agents, attractions, accommodation providers, booking platforms and other external websites. Those businesses control their own content, availability, prices, safety standards, privacy practices and booking terms.

A link, mention or description does not guarantee that a third-party service is suitable for your individual needs. You should review the provider’s current terms, cancellation policy, privacy policy and traveller requirements before completing a booking.

We are not responsible for the content, security, performance or availability of an external website, or for acts and omissions of an independent provider, except where responsibility cannot lawfully be excluded.

Bookings, payments, cancellations and refunds

Bookings made with a third party

Where you follow a link and book with another business, your contract is with that business. Its booking conditions, payment requirements, amendment rules, cancellation fees and refund policy apply to the transaction. Booking changes and refund requests should be directed to the provider or platform through which the booking was made.

Any service sold directly by us

If we offer a service for direct purchase, the specific product page, checkout information and booking confirmation will state the price, inclusions, payment schedule, amendment rights and cancellation conditions. Those booking-specific conditions form part of your agreement with us.

Any refund or remedy remains subject to rights that cannot be excluded under the Australian Consumer Law.

Prices, availability and changes

Prices and availability displayed or referenced on the website may be supplied by third parties and can change at any time. Unless expressly stated, prices may not include every fee, levy, surcharge, optional extra, transport cost or insurance expense.

An itinerary, attraction, event or experience may be altered, postponed or cancelled because of weather, safety concerns, road closures, supplier decisions, minimum numbers, government directions or events beyond reasonable control. Confirm current details with the responsible provider.

Traveller responsibilities

You are responsible for assessing whether a destination, activity or service is suitable for you. This includes:

• reviewing physical, age, health, mobility and accessibility requirements;
• obtaining suitable travel insurance where appropriate;
• carrying valid identification, licences, permits and travel documents;
• following safety instructions and all applicable laws;
• arriving at the correct place and time for any booked service; and
• checking weather, fire, flood, transport and official travel alerts.

If you have a medical condition, disability, allergy or accessibility requirement, contact the relevant service provider before booking so that suitability and available assistance can be confirmed.

Intellectual property

Unless otherwise indicated, the website design, written content, graphics, branding, layout and original materials are owned by us or used with permission and are protected by intellectual property laws.

You may view, print or save a reasonable portion of the website for personal travel planning. You must not reproduce, republish, sell, modify, distribute, frame or commercially exploit website content without prior written permission.

Trade marks, photographs and other materials belonging to third parties remain the property of their respective owners.

Enquiries, feedback and user submissions

When you send an enquiry, correction, suggestion, review, photograph or other material, you confirm that you have the right to provide it and that it is not unlawful, misleading, defamatory, abusive, confidential without authority, or infringing another person’s rights.

You retain ownership of your original material. Where you expressly ask or permit us to publish it, you grant us a non-exclusive, royalty-free licence to use, edit and display it for the agreed website, editorial or promotional purpose. Personal information is handled in accordance with our Privacy Policy.

Website availability and security

We aim to keep the website accessible and secure, but we do not guarantee uninterrupted operation, error-free content or compatibility with every device or browser. We may suspend, change or remove website features for maintenance, security, technical or business reasons.

You are responsible for maintaining appropriate device security, backups and internet access when using the website or following external links.

Disclaimers and limitation of liability

To the maximum extent permitted by law, the website and its general travel content are provided on an “as available” basis. We do not make guarantees about completeness, uninterrupted access or the ongoing accuracy of information controlled by third parties.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising from reliance on outdated information, inability to access the website, use of an external website, or the acts or omissions of an independent travel provider.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including any rights or remedies that cannot be excluded under the Australian Consumer Law.

Australian Consumer Law

Our services, where supplied directly to a consumer, come with consumer guarantees that cannot be excluded under the Australian Consumer Law. These terms must be read subject to those guarantees and any other non-excludable statutory rights.

If there is an inconsistency between these terms and a mandatory legal right, the mandatory legal right prevails to the extent of the inconsistency.

Privacy and cookies

Our Privacy Policy explains how personal information, enquiries, analytics data and cookies are handled. By using the website, you acknowledge that online communications and third-party services may involve the processing described in that policy.

Changes to these Terms & Conditions

We may update these terms to reflect website changes, business practices or legal requirements. The current version will be published on this page with a revised “Last updated” date. Continued use of the website after publication of an updated version constitutes acceptance of the updated terms.

Governing law

These terms are governed by the laws of Victoria, Australia. Subject to any mandatory consumer right to bring a claim elsewhere, the courts and tribunals of Victoria have jurisdiction in relation to disputes concerning these terms or use of the website.

If any provision is found to be invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions will continue to apply.

Contact us

For questions about these Terms & Conditions, a website correction, an intellectual property concern or another legal notice, please use our Contact Us page and provide the relevant URL and details of your request.